Quick Start Guide

Important!

If you are a Bridgeway employee, see our Bridgeway Employee Quick Start Guide.

Submitting a Ticket

Access Bridgeway’s IT Ticketing system at https://helpdesk.bridgeway.io.

Select "Report an issue."

Complete the form and click the "Submit" button.

Activating and logging into your account

Activation

After you submit your first ticket, an activation email will be sent to the email address listed in the ticket form. Click on the link in the email and you will be taken to a page where you can complete the setup for your account. When finished, click the "Activate your account" button. An example of the email is shown below for reference.

Logging in

Once you have completed the activation of your account, browse to the Support Home page and click the “Login” button at the top right of the screen. Enter your email and password and click the “Sign in” button.

Graphical user interface, application Description automatically generated

Viewing your Tickets

Once you have successfully logged activated and logged into your account, you will be able to view the tickets you have submitted, track the status of the tickets and view and send communications from the technician all from within the portal.

To learn more about tickets, see our "Understanding your Tickets" article.